Shipping Policy

This Shipping Policy explains how orders are processed, shipped and delivered.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day. Processing may take slightly longer during promotional periods, public holidays or periods of unusually high order volume.

Once your order has been shipped, you will receive a confirmation email containing the available tracking information.

2. Delivery Time

Estimated delivery time after dispatch is normally 5–10 business days.

The estimated total delivery time, including order processing, is approximately 6–13 business days after payment confirmation.

Delivery times are estimates and may vary depending on the destination, carrier operations, customs procedures, weather conditions, public holidays or other circumstances beyond our reasonable control.

3. Shipping Costs

Shipping costs are calculated according to the delivery destination and the items in your order.

The applicable shipping cost will be clearly displayed during checkout before you complete your purchase. Any free-shipping promotion will also be shown at checkout.

4. Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow up to 2–3 business days after dispatch for the carrier’s tracking system to update.

5. Correct Delivery Information

Customers are responsible for providing a complete and accurate delivery address, recipient name, telephone number and email address.

Please contact us immediately if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Additional shipping costs caused by an incorrect or incomplete address, an unsuccessful delivery attempt or an unclaimed parcel may be charged to the customer where permitted by applicable law.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please check the tracking information first and then contact us at a01082777665@gmail.com.

We will assist you in checking the shipment with the carrier. A delayed shipment does not automatically mean that the parcel has been lost.

7. Damaged Parcels

Please inspect your parcel when it is delivered. If the parcel or product arrives damaged, defective or incomplete, contact us as soon as possible at a01082777665@gmail.com.

Please include your order number and clear photographs of the parcel, shipping label and damaged item so that we can assess the issue and offer an appropriate solution.

8. Lost Packages

If the carrier confirms that a parcel has been lost during transportation, we will review the case and, where applicable, arrange a replacement or refund.

We are not responsible for packages confirmed as delivered to the address provided at checkout. However, we will assist you in contacting the carrier and investigating the delivery.

9. Customs Duties and Import Taxes

For international orders, customs duties, import taxes or local handling fees may apply depending on the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility. Customers are responsible for complying with the import requirements of their country.

10. Order Changes and Cancellations

To request a change or cancellation, contact us immediately at a01082777665@gmail.com.

We will try to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed or dispatched.

11. Contact Information

For questions regarding shipping or delivery, please contact:

Trading Name: ROYAL UNIBREW A/S Event/teknik
Email: a01082777665@gmail.com
Address: Egeskovvej 8, Tolstrup, 8700 Horsens, Denmark
Phone: +45 86 76 65 00
CVR Number: 41956712